These Terms and Conditions (“Terms”) govern the use of the Concorde Sacco Mobile App (the “App”). By downloading, installing, and using the App, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using the App.
These Terms work in conjunction with our Data Protection Policy and Data Privacy Policy, which provide further information on how we manage and protect your personal data.
The App provides the following features and services:
The App is available only to registered members of Concorde Sacco who have successfully registered for the mobile banking service. Non-members or suspended members are not authorized to use the App.
5.1 PIN Confidentiality
Members are responsible for maintaining the confidentiality of their App PIN and other login credentials. Concorde Sacco will never request your PIN or password.
5.2 Unauthorized Access
Members are responsible for all transactions carried out on their accounts through the App, including unauthorized ones. You must notify Concorde Sacco immediately in the event of suspected unauthorized access.
5.3 Data Privacy
Concorde Sacco will handle your personal information according to applicable data protection laws and our Data Privacy Policy. We will not share your personal information with third parties without your consent, except as required by law.
6.1 Transaction Limits
The App imposes limits on certain types of transactions (e.g., loan amounts, withdrawals, deposits), which may be adjusted by Concorde Sacco at any time without prior notice.
6.2 Transaction Fees
Certain transactions, such as withdrawals or loan requests, may incur service charges. These fees will be communicated through the App before the transaction is confirmed. By completing the transaction, you agree to the applicable fees.
7.1 Mobile Loans
All mobile loans applied for via the App are subject to approval by Concorde Sacco and will be governed by the Sacco’s loan policy.
7.2 Loan Repayment
Members must ensure that they repay loans on time as per the terms provided during the loan application. Non-repayment or late repayment may affect a member’s creditworthiness and eligibility for future loans.
8.1 No Warranty
Concorde Sacco provides the App on an “as is” and “as available” basis without any warranties of any kind. Concorde Sacco does not guarantee that the App will be error-free or uninterrupted.
8.2 Limitation of Liability
Concorde Sacco will not be liable for any loss or damage, whether direct or indirect, arising from the use of or inability to use the App. This includes, but is not limited to, errors, delays, transaction failures, or loss of data.
8.3 Third-Party Services
Concorde Sacco is not responsible for the performance of third-party services integrated with the App (e.g., M-Pesa).
9.1 Account Suspension
Concorde Sacco reserves the right to suspend or terminate access to the App at any time without prior notice in cases of suspected fraudulent activities, misuse, or breach of these Terms.
9.2 Termination by Member
Members may choose to terminate their use of the App by contacting Concorde Sacco. Upon termination, access to the App will be revoked, but all outstanding obligations (e.g., loan repayment) remain.
Concorde Sacco reserves the right to amend these Terms at any time. Any amendments will be communicated via the App or other official channels. Continued use of the App after the amendment constitutes acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising from or related to the use of the App shall be subject to the exclusive jurisdiction of Kenyan courts.
For any inquiries or assistance regarding the App, please contact:
By using the Concorde Sacco Mobile App, you agree to the terms of our Data Protection Policy and Data Privacy Policy, which outline our responsibilities and your rights regarding the use and protection of your personal information.
By using the Concorde Sacco Mobile App, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, along with our Data Protection and Data Privacy Policies.
Introducing NAFUU LOAN
What is Nafuu Loan?
It's a loan to help members who have more than one existing loan to reduce the burden of total installments payable by consolidating them into one loan.